Privacy policy
Last updated: November 2026
1. Data we collect
Account details (name, email), documents and accounting data you upload, payment records and usage records.
2. How we use it
Only to provide and improve the service, billing, support and legal requirements. We do not sell personal data.
3. AuditRangers AI processing
When you use “AuditRangers AI” document reading, the following is sent to Alibaba Cloud Qwen (Alibaba Cloud international, Singapore region) for recognition: the document image or PDF, its file name, your company’s Chinese and English names and your account names. It is used only to produce the recognition result, which you review before anything is posted. Documents may contain personal data such as ID or bank account numbers, so please upload only what bookkeeping needs; documents are not sent to the AI unless you use this feature.
4. Storage and security
Data is stored in an encrypted cloud database with access controls, and encrypted in transit.
5. Third parties
We use Supabase (database and file storage), Alibaba Cloud (Hong Kong server and AI) and Stripe (payments). Some data is therefore stored or processed outside Hong Kong. Card details are handled by Stripe and never stored by us. Each company’s data can only be accessed by its authorised users.
6. Retention
Data is kept while the account is active. On request we delete it within a reasonable time, unless the law requires us to keep it.
7. Your rights
Under the Personal Data (Privacy) Ordinance you may request access to or correction of your personal data.
8. Contact
For privacy questions please reach us through Contact us.